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SWITCHING GUIDE
Switch Network, Keep Your Number
PAC codes, STAC codes — move to any UK network in one working day.
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The 60-second summary
Text PAC to 65075 — free code within 60 seconds. Give it to your new network. Number moves in one working day. Old contract cancels automatically.
1
Check contract status first
Text INFO to 85075 from your current phone. Free text back within 60 seconds containing: contract end date, any exit fee, and your PAC/STAC codes. No obligation — Ofcom-regulated service.
2
Request your PAC code
Text PAC to 65075. A 9-character PAC arrives by text within 60 seconds. Valid for 30 days. Your network is legally required to provide this instantly and free of charge — no exceptions.
3
Or STAC (new number)
If you don't need to keep your current number, text STAC to 75075. Triggers the switch without number porting. Old contract cancels automatically on switch completion.
4
Sign up with new network
Sign up with your chosen network and enter your PAC code when asked if you want to keep your number. The new network manages the port — you do not need to contact your old network separately.
5
Transfer completes in one working day
Switch typically completes within one working day of the PAC being submitted. Keep both SIMs available until the new one is confirmed active — you will receive a text from the new network.
6
⚠️ Never cancel first
Cancelling your old contract before using a PAC may permanently lose your phone number. The PAC process ends your old contract automatically on the day the port completes. Never cancel separately beforehand.
Your Ofcom rights when switching
- Networks must provide PAC or STAC within 60 seconds of text request — free of charge
- No exit fee charged for switching after providing a PAC
- Number must transfer within one working day of PAC being provided to the new network
- You have the right to cancel a new contract within 14 days (cooling-off period) if you change your mind
kogywall (kogywall.online) is a fully independent information and guidance website. We hold no affiliation, partnership, endorsement, or commercial relationship with O2, Three, EE, Vodafone, Tesco Mobile, Sky Mobile, Lebara, iD Mobile, or any of their parent companies including Virgin Media O2, VodafoneThree, BT Group, Sky UK (Comcast), Tesco plc, Currys plc, or Lebara Group. We do not sell SIM cards, mobile contracts, or devices. We do not access customer accounts, process payments, manage billing, or provide official technical support of any kind. All plan details, pricing and network features change frequently — always verify current information directly with the relevant network before making any decision. Network names, logos and trademarks are the property of their respective owners and are referenced here solely for the purpose of independent consumer information. kogywall operates under UK consumer information guidelines as an independent third-party guidance service only.
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